Privacy policy

Effective Date: 18 June 2025
Website: boltboiler.co.uk

Who We Are

This privacy policy applies to boltboiler.co.uk ("we", "us", "our"). We are committed to protecting your privacy and handling your personal data in accordance with UK data protection laws.

What Personal Data We Collect

We only collect personal data when you voluntarily provide it to us by sending an enquiry through our website. This may include:

  • Your name
  • Email address
  • Phone number (if provided)
  • Any other information you choose to include in your enquiry

We do not collect any personal data through automated means, tracking, or monitoring of your use of our website.

How We Use Your Personal Data

We use your personal data solely for the purpose of responding to your enquiry. Specifically, we use your information to:

  • Understand and respond to your questions or requests
  • Communicate with you regarding your enquiry
  • Provide you with information or services you have requested

Legal Basis for Processing

Under UK data protection law, our legal basis for processing your personal data is legitimate interests - specifically, our legitimate interest in responding to enquiries and providing customer service.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to respond to your enquiry and any follow-up communications. Once your enquiry has been resolved and there is no longer a business need to retain your information, we will securely delete it.

Data Sharing

We do not share, sell, rent, or otherwise disclose your personal data to any third parties. Your information remains confidential and is used solely for the purposes outlined in this policy.

Cookies

Our website does not use cookies or similar tracking technologies.

Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

  • Right of access - You can request a copy of the personal data we hold about you
  • Right to rectification - You can ask us to correct any inaccurate personal data
  • Right to erasure - You can request that we delete your personal data
  • Right to restrict processing - You can ask us to limit how we use your personal data
  • Right to data portability - You can request your data in a portable format
  • Right to object - You can object to our processing of your personal data

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at:

Email: [Insert contact email]
Address: [Insert business address]

Complaints

If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

ICO Website: ico.org.uk
ICO Helpline: 0303 123 1113